Privacy Policy

At Divya Vedic Astrology, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, store, and protect your data when you use our website and services.

1. Information We Collect

1.1 Personal Information

When you book a consultation or use our services, we collect the following information:

• Contact Details: Name, email address, phone number
• Birth Information: Date of birth, time of birth, place of birth (required for astrological analysis)
• Communication Data: Emails, messages, WhatsApp chats, consultation notes
• Account Information: Username, password (if you create an account)

1.2 Payment Information

• Payment transactions are processed securely through Razorpay
• We do not store your credit/debit card details, CVV, or banking passwords
• We only retain transaction ID, payment status, and invoice details for record-keeping
• Razorpay's privacy and security policies apply to payment processing

1.3 Technical Information

We automatically collect certain technical information when you visit our website:

• Device Information: Browser type, operating system, device type (mobile/desktop)
• Usage Data: Pages viewed, time spent on site, links clicked
• IP Address: For security and analytics purposes
• Cookies: Small data files stored on your device (see Cookie Policy below)

2. How We Use Your Information

2.1 Primary Uses

We use your personal information for the following purposes:

• Astrological Services: To generate accurate birth charts and provide personalized consultations
• Booking Management: To schedule consultations and send confirmation emails/SMS
• Service Delivery: To share consultation reports, recordings, and remedy recommendations
• Communication: To respond to your queries and provide customer support
• Payment Processing: To process transactions securely through Razorpay

2.2 Service Improvement

• Analyzing consultation feedback to improve our services
• Understanding user preferences and behavior on our website
• Developing new features and offerings based on client needs
• Ensuring quality control and astrologer performance monitoring

2.3 Marketing & Updates (Optional)

• Sending important updates about your bookings and appointments
• Sharing educational content about Vedic astrology (if you opt-in)
• Notifying you about new services, courses, or special offers (with your consent)
• You can opt-out of marketing emails at any time by clicking the "unsubscribe" link

3. How We Store and Protect Your Data

3.1 Data Storage

• Database Security: All personal data is stored in secure databases with encryption
• Server Location: Data is hosted on secure servers with regular backups
• Access Control: Only authorized personnel have access to your personal information
• Email Storage: Consultation-related emails are stored on our secure webmail server

3.2 Security Measures

We implement industry-standard security measures to protect your information:

• SSL Encryption: Our website uses SSL certificate for secure data transmission
• Password Protection: Passwords are hashed and encrypted (not stored in plain text)
• Regular Security Audits: Periodic security checks and vulnerability assessments
• Firewall Protection: Advanced firewall systems to prevent unauthorized access
• Data Backup: Regular backups to prevent data loss

3.3 Data Retention

• Consultation Records: Retained for 2 years for follow-up consultations and reference
• Birth Chart Data: Stored indefinitely to provide continuity in future consultations
• Payment Records: Retained for 7 years as per legal and tax requirements
• Marketing Data: Retained until you opt-out or request deletion

4. Data Sharing and Disclosure

4.1 We DO NOT Share Your Data With:

• Third-party marketing companies
• Data brokers or advertisers
• Social media platforms (unless you explicitly share)
• Any unauthorized parties

4.2 Limited Sharing (When Necessary)

We may share your information only in the following circumstances:

• With Our Astrologers: To provide consultation services (your birth details and queries)
• Payment Gateway (Razorpay): For secure payment processing
• Email Service Provider: For sending booking confirmations and reports
• Legal Compliance: If required by law, court order, or government authorities
• Business Transfer: In case of merger, acquisition, or sale of business (with prior notice)

5. Your Rights and Choices

5.1 Access Your Data

You have the right to:

• Request a copy of your personal data we hold
• View your consultation history and birth chart records
• Download your reports and consultation notes

5.2 Update or Correct Data

• Update your contact information (email, phone)
• Correct any errors in your birth details
• Modify your communication preferences

5.3 Delete Your Data

You can request deletion of your personal data, subject to:

• Legal obligations (we must retain payment records for 7 years)
• Active consultation bookings (data cannot be deleted for ongoing services)
• Deletion requests are processed within 30 days

5.4 Opt-Out of Marketing

• Click "Unsubscribe" in any marketing email
• Contact us at contact@divyavedicastrology.com to opt-out
• You will still receive transactional emails (booking confirmations, reports)

6. Cookies Policy

6.1 What Are Cookies?

Cookies are small text files stored on your device when you visit our website. They help us improve your browsing experience.

6.2 Types of Cookies We Use

• Essential Cookies: Required for website functionality (login, booking system)
• Performance Cookies: Help us understand how visitors use our site
• Preference Cookies: Remember your language and settings

6.3 Managing Cookies

You can control cookies through your browser settings:

• Block all cookies (may affect website functionality)
• Delete cookies after each session
• Accept cookies selectively

7. Third-Party Services

7.1 Payment Gateway - Razorpay

• All payment transactions are processed through Razorpay
• Razorpay's privacy policy applies: https://razorpay.com/privacy/
• We do not have access to your card details or banking credentials

7.2 Communication Platforms

• WhatsApp: Used for consultation delivery and quick support (WhatsApp's privacy policy applies)
• Email: Webmail hosted on secure servers with encryption
• Video Platforms: Google Meet, Zoom (their respective privacy policies apply)

8. Children's Privacy

• Our services are intended for individuals 18 years and above
• We do not knowingly collect data from children under 18
• If you believe we have inadvertently collected data from a minor, please contact us immediately
• Consultations for minors require parental consent and participation

9. International Data Transfers

• Our servers are located in India
• If you are accessing our services from outside India, your data will be transferred to India
• We ensure appropriate safeguards are in place for international data transfers

10. Contact Us About Privacy

If you have any questions, concerns, or requests regarding your privacy or this policy:

• Email: contact@divyavedicastrology.com
• Phone: +91 8385980621
• WhatsApp: +91 8385980621
• Response Time: We will respond to privacy requests within 7 business days

11. Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect:

• Changes in our services or business practices
• New legal or regulatory requirements
• Technological advancements and security improvements
• Feedback from our clients

12. Compliance

This privacy policy is designed to comply with:

• Information Technology Act, 2000 (India)
• Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011
• General Data Protection Regulation (GDPR) principles for EU users

Your privacy is our priority. We are committed to transparency and protecting your personal information.

Last updated: January 16, 2026